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Communication

Insurance industry, drained out of its best talents….

We believe senior management should start reviewing how they view the younger generations - it should not be using the backside looking at things!

Share Over the last two years the insurance industry is finding it tough competing for the “better” brains among the Gen-X and Gen-Y university graduates. Development over the last 8 months was not at all encouraging, especially when the minimum entry pay for fresh graduates is not picking up fast enough to match those offered by the other sectors, like banking, retail, property development and construction, to name a few. From the many interviews...

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Operational Processes: Getting the results counts….

Do we need to digg and digg to discover the most efficient workflow processes in order to achieve the results desired?

Share   ↑ Grab this Headline Animator The last two weeks were rather hectic, the real fact was, we were not getting our operational efficiency anything nearer to our objectives. My team members were arguing over what ought be the main focus given the seemingly unpleasant results attained todate. As I filter out the many contentions and arguments, there really are two main areas or paths towards getting the desired results: Work through the...

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Organization Behavior – Navigating the Seven C’s of Corporate Culture Change

Some brain stuffs with a sausage? Add minced meat and cream... Somebody needs to commit to eat it!

If you are in any leadership capacity within any organizational structure, it behooves you to have at least a cursory understanding of Organization Behavior tenets. In other places it may be referred to Industrial Psychology or other such terms, but they all refer to how an organization behaves both in a macro and micro level. How people react individually within company settings, how people interact with one another, and how the company as a...

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Old Dogs must learn new tricks!

Hanging on... or overly focus on being efficient!

Share Last week I made a presentation in regards the topic on making underwriting-sense of the industry’s motor insurance portfolio… in which I mentioned this commonly used phrase, “It is difficult to teach old dogs new tricks!” with a view to answer various objections from members of the marketing & underwriting fraternity and the agency channels. The usual objection to changes and the adoption of new methodology in getting a more efficient results would...

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Protected: Too zealous, too departmental in the drafting of compliance requirements!

Sketching with Microsoft Words - Insurance-eCommerce flow

There is no excerpt because this is a protected post.

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IT Projects – Bridging the Communication Gap

bridge1

Share My journey in IT projects was revived in 2003 after almost 2 decades of abstention. Whilst a much younger me participated as a technician, the receiver of directions, my recent self had involuntarily become the leader of the User Group, the deliverer of requirements to the techies. All projects commence with the end in sight. And it begins, like all constructions of mega buildings, with the placement of a single stone. Hackneyed, no doubt, but fact. It should be noted that...

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McDonald’s Comprehensive IP Infringement (McBlog) Insurance Policy

Oh! I did see this BigMac coming... Is this covered in the IP?

Share Move over McDonald’s, you have lost another round of court battle over the prefix of “Mac” and “Mc”. McCurry it is…. ……after a long drawn battle since the case was filed in 2001. The Federal court’s unanimous view is that McDonald’s plea to carry the case forward has no merit, therefore dismissed the application with costs. McDonald’s would have to pay RM10,000 (US$2,860) to McCurry, a popular eatery at the edge of Kuala Lumpur’s...

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Insuring 1Malaysia, from an Underwriting Perspective

Hindraf, Mahatma Gandhi and Hinduism?

Share Happy Merdeka or Independence Day (52nd) for Malaysia. This year’s slogan is about living the 1Malaysia concept but can we? Or have we not been doing this for more than 52 years? Since independence we went through much commotions from the highs of communism,  the 1964′s Singapore riot, May 13th 1969′s racial riot, 1986′s Sabah riot, the 1987′s Ops Lalang, Al-Arqam movement, the 1998′s Reformasi, the continual expansion of Islamic terrorism and Hindraf...

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Communication is very important… it is really NOT about language

cool

Share Over the weekend while having some discussion on the subject of english with my Korean friend, YB Lee from Korean Re, he stressed to me, while having a strong grasp of English Language is important but it is still not the most important. The most important is the ability to communicate the objectives or the important pointers to the other party successfully. He told me a story of “GLOBISH” meaning global english. In...

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