Kuala Lumpur Community Policing – Counting on the insurance industry?

Santa will be working hard this Christmas...... CLICK TO SUPPORT HIM for Community Policing works!

Move aside “Rukun Tetangga”, here comes “Community Policing“.

Community Policing is a brain-child of Mr. Kuan Chee Heng, the special assistant to Seri Serdang assemblyman Datuk Mohd Satim Diman. But wait, I am not promoting CH Kuan or Datuk Satim….. but BLOG for FT – Please click to VOTE for Community Policing with your Friendly Insurers!


What is Community Policing? Basically, Community Policing is about the local community working closely with the police for crime prevention.

Can we make Community Policing works in Kuala Lumpur to combat rising crimes?

Community Policing -proven to work. When I read the news on the achievements made by the Bandar Bukit Puchong’s community policing team, especially with the part on the recovery of some stolen motor-cylces, I felt jubilant. It was one up for the community against crimes that have had been building up throughout the country over the last couple of years or so. KUALA LUMPUR is no exception.

The Insurance of Dilemma? As an insurance practitioner, I must say, crime related losses made up nothing less than 70% of the total available claims files annually. I cannot help feeling exasperated viewing those files day in and day out…., from petty theft of household contents, armed robbery, murder, theft at contract or work-sites, vehicle theft to employee misappropriation – what not? Worst… none of these crimes are on the decline, they are there to give the insurers a very hard time and ultimately, we would need to go back to the customers for rate increase and more stringent terms and conditions of cover although more than often we will not get them….

So… blame who? The government for poor security implementation? The politicians for being opportunists? The policemen for their lackadaisical attitude? Or the Insured themselves for being careless and taking things for granted? Blame also the society or community that couldn’t be bothered with things happening around them, because crimes only happened to people who are careless and they believe they are not?

Not my job! Why should I do it? The government must do it! Everyone takes care of himself and his family? Reducing crime? Don’t endanger my life!

Sharing Our Resources for Kuala Lumpur. Although the police had already identified 10 major ‘hot spots’ within the domains of Kuala Lumpur – Bukit Bintang and Jalan Pudu areas, which are under the jurisdiction of the Dang Wangi police; Brickfields and Kuchai Park (Brickfields police) Taman Midah, Taman Connaught, Alam Damai (Cheras), and Jinjang North, Metro Prima Kepong, Danau Kota (Sentul), little improvements were seen thus far. Main reason cited, our police is understaffed, and despite having enlisted the help of the People’s Volunteer Corps (Rela), the crime rate is not subsiding.

In a country with more than 25 million people, our police force is a mere 90,000 which is grossly understaffed. This is no doubt, but the strength of our People’s Volunteer Corps (Rela) as at 30 September, 2009 stands at 596,799 personnel, ain’t this enough to do the job? Was implementation flawed again or available resources were not wisely allocated with the main objective in reducing crime? Anyway we are not discussing issues in regards to the operational effectiveness of our force but rather on the subject of Community Policing and how our Insurance industry can lend a helping in this respect.

Can Insurance Companies Share and Contribute to Community Policing? Can we make Community Policing concepts work in Kuala Lumpur with some helping hand from the insurance companies operating in the non-life segment?

I have no doubt that Community Policing (CP) should work well in Kuala Lumpur, it is just a matter of how our insurance companies should realign their Corporate Social Responsibility (CSR) programme making CP an important part of the overall CSR equation. According to Persatuan Insuran Am Malaysia (PIAM), the statistics on vehicle thefts are not anything soothing to the eyes – the total number of stolen vehicles has increased significantly from 8,869 cases in 1997 to 46,330 cases in 2008 i.e. up 5.2 times over 12 years whilst the quantum of claims escalated from RM135million to RM628million in 2008, up 4.6 times in the same 12-year period. The statistics are clearly illustrated below.

If we are to sum up other crime related losses, the total costs to insurers annually are nothing less than RM1 billion! Could be even RM2 billion if loss of lives is to be considered.

Vehicle Theft losses are blowing up hundreds of millions in insurance claims annually… and unlikely to stop!

If the non-life segment is suffering from such enormous claims quantum, it makes real good sense for the industry members to reconsider lending some helping hand to community policing or may be Rukun Tetangga as well. What the insurance industry can do in the foreseeable:

  1. Adoption of one or more “Taman” or “Housing Estate” where the community is ready to volunteer towards building a successful CP group,
  2. The insurer can spell out their commitments (including monetary and free Health / PA insurance for members) as to how it intends to sponsor the activities of the CP,
  3. Assist with creating and the maintenance of a CP website or social newtworking site like facebook and friendsters, and
  4. Working out strategic networks among all available CP groups operating within Kuala Lumpur – improves effectiveness in crime prevention.

Leveraging the Community for Business Expansion…. if the insurers can link up their e-Commerce website or social networking sites to the CP group site within facebook, friendsters or twitter, it surely makes sense to the whole equation…. What better way? Help the community and the police to improve their capability to combat against crime, improve the environment for writing more profitable insurance business and an avenue in enlarging its distribution channels. Of course, we can look forwards to a much improved recovery of stolen items, like motor-vehicles – just like our friend, Mr. Kuan had done with the Puchong CP.

Yes! Malaysia Boleh again…… If you want this to come TRUE, you know what to do, right? Just click the Blog for FT banner – You’ll get what you wish for.

Santa will be working hard this Christmas...... CLICK TO SUPPORT HIM!

Related Posts with Thumbnails

Read Other Posts:

11 comments for “Kuala Lumpur Community Policing – Counting on the insurance industry?

  1. January 15, 2010 at 21:13

    Great posting. Thanks for useful information.

  2. January 12, 2010 at 04:17

    very useful information. Dont forget to visit my blog that related to your blog.

    • January 12, 2010 at 22:13

      great job! thinking of using you site to sell motor insurance? We have an iPortal (currently under testing – to be rolled out before CNY) that we can hyperlink to you site…. But you would have to register as an agent with us to do that…. What do you think?

  3. December 22, 2009 at 23:19


    I am kuan and I believe in community policing will help in reducing crime in your area. Today we just launched a police beat base in Puchong to help out in fighting the menace of crime. In this cabin , we will be receiving public feebacks and understanding their needs better in solving their fear of crime. The public is welcome to pop in at anytime to give their comments and suggestion and what will be better than to have it from the residents itself. The residents knew the reidents around them and anything suspicious can be relayed to us and will be check instantly through our police counterparts.

    For your information we will be taking over part of a road in Selangor as this road itself recorded 8 vehicle thefts, 4 vehicles break in, 4 reported missing tyres ( all four of them )and numerous vehicles parts stolen. We will set a KPI on the community policing to assess the success or failures in reducing the motorvehicle thefts. Most of these vehicles were parked along the roadside outside the apartments scattered within the road.

    The victim often realised too late as when they woke up to use their motorvehicles. With the raining season and many were away for holidays, the situation worsen. We are planning some strategy and hope to recapture the lost grounds and return the peace to the residents. I will personally supervise the strategy and hope to provide to all of you a report on how CP can reuce crime drastically in your own area.

    Hope more people can join me and I am looking for volunteers who owns motorbikes or who are willing to work with me to regain their turf of peace. Insurance company certainly can play its part of social obligations in helping the community policing to expand their coverage to hot area and it will indeed save the insurance companies in motorvehicle claims. I will certainly like to work with the insurance companies that are willing to carry and strategize to reduce auto thefts.

    • December 22, 2009 at 23:55

      Hi, Kuan
      It is good to hear of the great job you and the Community Policing team is currently doing. We certainly hope to hear more of this. Insurance industry is most affected by crime related activities, resulting in losses that are nothing less than RM2 billions annually, a whooping sum indeed! We would like to think Persatuan Insurance Am Malaysia (PIAM) and Life Insurance Association of Malaysia (LIAM) can both work out strategic support for Community Policing activities – as part of their CSR programmes as well as focusing towards the reduction in motor-vehicle theft, theft of household contents, securing contract sites and so on… In addition, the welfare of volunteers can be look after as well, at least in respect of free insurance cover for starter.

      Insurers, especially the Non-Life segment, rather than lamenting and going to the Press to highlight the financial crippling losses that crime related activities bring, and requesting the Central bank to review tariff rates upwards, they should be focusing towards working with some strategic community group. We all know that our Police force is insufficient to deal with the escalating crime rates, thus Community Policing groups should be made the additional eyes and ears of the insurance industry….

      The million dollar question….is how such cooperation can be strategically put in place for the log haul.

      If you have more information, do send it to us, we hope to write more about this, at least from the insurance support perspectives.

      • November 26, 2010 at 20:19

        Maybe you can also visit our Community policing’s blog @ //cpbukitindah.blogspot.com

  4. Ganesh
    December 22, 2009 at 21:43

    How are you going to get those insurers involved? And how are the finances are to be handled down to the Community Policing group? Worst, how much is enough to support the adopted community?

  5. December 22, 2009 at 20:48

    Thank you for sharing about the community pricing. I’ve heard about it but I found the definition here.
    Justin@Insurance Agent Forum

  6. ganesh
    December 22, 2009 at 02:23

    HArro…. Now want to get a Peugeot, Ah???

Leave a Reply