This may or may not be good news for all….
When ISM-NCD system was implemented in 2007, the operating framework was nothing but on a parallel run; one leg with IT platform and the other leg with the usual manual related options. After having ran for almost two years, ISM-NCD which ought to be an IT platform was never treated like one…or should I say, “It was just a big boy misbehaving…and refusing to grow up”.
ARE YOU LOOKING AT WHAT I AM LOOKING AT? Yes! That’s the sad part about life, we all will watch things go by without bothering the understanding part, except when those are interesting! You know, we began to FOCUS better…so you must be!
Well it is a good time to have fried-egg, but why fried at the arse?
Anyway, today is Friday and the good news (at least for the first round), ISM-NCD maybe be adopted at the front-end point-of-sales on a compulsory basis. Meaning all (100%) NCD must be confirmed at the point-of-sales (POS) before allowing it to the customers, and this would include renewal transacted within the same insurer.
This means all existing POS-IT systems must be integrated with the ISM-NCD system, and this must surely include IT systems adopted by Motor franchise, Malaysian Motor Insurance Pool (MMIP) and internet-based portal.
The MOTOR TARIFF will be amended to enforce 100% NCD confirmation at any POS nationwide, and applicable for all insurers, takaful and MMIP. This enforcement further make IT system integration with ISM-NCD system compulsory. It would also seek to enforce a NO OVERRIDING of NCD allotted from the ISM-NCD within the insurers/takaful/MMIP’s POS system domain. This simply means, agents / staff cannot override the NCD alloted and the ISM-NCD is deemed to correct at any point in time. If there is a contest against the accuracy of the NCD level, the handling insurer/takaful/MMIP must assist the Insured until a final decision is given to the him/her. With the framework in place, this new proposed operating framework will eventually settle down well within a 12 months period….everything would be perfect…at least I see it this way!
NOW, for the pain with the MONEY! We need to expand some money to intergrate all available POS systems….and this may costs the company a bomb – perhaps with a few systems to intergrate, the amount may hit RM250,000 or more?? Will Tahan expand this money to do it? Will you, MR. CFOs? No Choice…..because the insurer(s) who refuse to participate would have the ISM-NCD system shut out on them! 4 LOL! that’s the word…..
Now for the final part….ISM would be opening the access to all including the public for enquiry….for FREE whether through SMS or public web browsing! I am not sure…don’t quote me but that’s should be the way forward! If MyEG can allow FREE for enquiring “saman”, why can’t ISM? This is what I called ICT. ICT not IT because “C” represents communication and we need to do just that,….to communicate and be transparent to all our intermediaries and Insureds….